Since the COVID-19 outbreak, the way we work has changed significantly. Employees are able to work from home. Companies are now hiring and recruiting from afar. Internal company communication has evolved to include nonstop Slack messaging, animals in Zoom meetings, and unending email threads.
The traditional office, remote working, and configurations have all become part of our workspace. While flexibility has opened numerous possibilities for personal growth, self-care, and bread-making, good communication may have gotten buried in the process. This is a common concern among firms when considering remote work options: How can we retain accountability and productivity if we can’t communicate with one other easily?
The idea is to use the correct remote business communication solutions to make it simple for remote employees to accomplish their duties efficiently.
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Improving Business Communication Tools for Remote Business
Improving your business communication system is critical since it can affect how well your sales work and how quickly your company expands.
The communication system of a company is frequently two-way: internal and external. Conversations between team members or divisions within a company are referred to as internal communication. The relationship between the business and its customers, leads, vendors, and suppliers is referred to as external.
By ensuring that everyone is on the same page, good internal communication encourages collaboration while also enhancing productivity and efficiency. Strong external communication, on the other hand, leads to greater customer service and success, as well as increased sales creation.
As a result, when you’re looking for new remote communication solutions, look for ones that can handle both internal and external communication.
We’ll look at the many internal and external remote business communication solutions that every company requires. You’ll note that these technologies are meant to assist your employees not just communicate more efficiently, but also in collaborate and produce more.
Technologies for Internal Communication
Making it simple to communicate with remote employees and receive status updates is a fantastic method to address fears of them not being productive. Sending emails, conversing on group messaging applications, or updating tasks in a project management system are all examples of this. Here are some of the most important communication tools and services to think about for your remote business:
1. Workspace, Messenger, and Chat Tools
Use Google Chat (part of Google Workspace) or Slack as a business chat solution. Users can talk with other employees and team members while also getting rapid access to documents, photos, and other assets in these workspaces.
Users can utilize chat to share files and updates and communicate in real-time. This eliminates the time spent waiting for responses to emails or attending weekly meetings.
2. Tools for Video Conferencing
The next step is to get video conferencing equipment. Video meetings are an excellent method to check in on your staff (and customers), talk about important topics, and get status updates. These gatherings are similar to face-to-face meetings and help to build a sense of community inside a company.
When everyone works from home, it’s easy to feel left out. Employee engagement will improve as a result of keeping in touch with peers and colleagues and making them feel like they are still part of a larger team working toward a common objective.
Zoom, Google Meet, GoToMeeting, and Cisco Webex Meetings are some of the tools available.
3. Tools for Internal Video Marketing
Another option is to use video for internal communication to provide a rapid and interesting manner for your distant employees to absorb company-related information and material. You can utilize videos to onboard new employees, communicate vital information, give product and company updates, share meeting agendas and notes, and more.
Internal video marketing is a wonderful technique for fostering a sense of community and defining business culture within a workplace. Employees can do the following when the video is used for internal communication:
– Continue to spread company news and recognize accomplishments.
– Stay connected and up to date, no matter where they are.
– Gain knowledge of the company’s latest features and resources.
– Pay attention to interviews with executives and managers.
– Discover the company’s social responsibility initiatives.
– Use walkthrough lessons to train themselves and new staff.
– Review critical meeting notes and company updates.
– Locate assistance and support for technical concerns.
Biteable, Vidyard, Wistia, and Vimeo are some of the tools you can use.
4. Project Collaboration and Task Management Systems in the Cloud
Remote employee activities, team participation, and performance may all be visualized with project management software. Users can work on projects and tasks in real-time and communicate with one another. You can also see the team and individual progress numbers and reports. Most project and task management systems have the following features:
– Project manager (tasks and subtasks)
– Time logging and tracker – File sharing – Project updates – Schedules – Reports and dashboards
– Chat and collaboration – Calendar – Billing – Integrations
Integrations and task automation software are included in the top remote business solutions, allowing you to link all of your apps and services in one unified platform. Many content and project management systems, for example, include areas for adding tasks, sharing and editing documents, tracking time, communicating with others, and making comments – all in one web-based service. This reduces the amount of time spent switching between apps and services and enhances workflow.
Trello, Asana, Monday, Teamwork, Kissflow, and Airtable are some of the tools you can use.
5. Communication Systems on the Cloud
The majority of traditional phone systems are restricted to a specific geographic area (i.e., the office). A cloud phone system, on the other hand, connects people from any location via the internet. Incoming calls can be easily routed to different personnel and departments. With a follow the sun support approach, you can even route calls to various personnel at different times and provide consumers with 24/7 care. You can use this method to expand your business phone service to your remote employees.
A cloud phone system also comes with a number of capabilities that boost reach and connectivity; we’ll go over a few of them below.
Conclusion: Improve overall sales by better communicating.
Even when everyone is working remotely, these important technologies have been intended to maximize company communications by making processes more effective and enhancing productivity. They also promote internal collaboration and provide clients with a better caller experience, which builds trust in your business. If you don’t already have these tools, it’s time to start thinking about how you can improve your current communication system. There are numerous options available; test them out to find which one works best for your company.