Tag: contact center

Blog | jnadealerprogram.com

Struggling to find a good Contact Center Solution? Customer service management is now widely recognized as being just as vital as the quality of products and services that brands provide. According to a study, 93 percent of customers are more likely to purchase products from companies that provide exceptional customer service. Furthermore, when given a favorable customer service experience, 74% of consumers are likely to spend more or exhibit more loyalty. Companies must have a reliable and powerful contact center solution (or call center solution) to handle all inbound and outgoing connections with their prospects [more]