Tag: costumer experience

Blog | jnadealerprogram.com

Why Customer Experience Matters in Retail? The world changed with the arrival of Covid-19. As a result, businesses needed to pivot their planning quickly and efficiently to accommodate the new lifestyle that everyone was experiencing. During this time, shops that we’re able to change strategies fast and efficiently climbed to the top. Additionally, those who improved their customer experience soared to the top of the rankings, resulting in higher customer loyalty and retention. While we saw smaller, lesser-known firms gain attention and attention, we also witnessed big-name retailers lose their image and, in some cases, [more]