Tag: dialer

Blog | jnadealerprogram.com

Common Customer Service Mistakes You Need to Avoid: When customers feel pampered, businesses prosper. The support department plays a critical role in accomplishing this goal of customer happiness. Through routes such as phone support, live chat, SMS help, email support, and so on, it establishes a direct relationship between the company and the customer circle. In other words, it’s a living, breathing underbelly that strengthens bonds, creates opportunities, and doubles earnings. According to research, bad customer service is the leading cause of U.S. businesses losing more than $62 billion each year, making the importance of [more]


Blog | jnadealerprogram.com

For every call center, BPO isn’t the ideal option. In some circumstances, it can be beneficial, but there are always trade-offs. Here are some things to think about: Disdvantages of BPO You may require additional training While hiring a BPO call center service relieves you of a lot of labor, your workload will rise in other areas. One of them is training, which can be a significant disadvantage. A BPO call center will handle all of your calls for you, but that means they’ll have to learn all about your support services and customer service [more]