Autodialer or VoIP mistook by many people that are only ideal for large businesses. But they didn’t know that has a lot of features can a small business can take advantage of. Auto Dialer enables users to receive and make a call using an internet connection instead of traditional phone lines. A technology that transfers digital data via the internet same as sending emails.
What is Auto Dialer?
It is a software or electronic device that automatically answers or dials a telephone number. It will automatically connect to a live person or plays a recorded message programmed by the company or users.
Also, Read: Why you need an Auto Dialer System for Your Business?
As COVID 19 pushes people to work from home, many businesses urged employees to stay away from the crowd and work remotely like the world fight to slow down the spread of the Coronavirus.
Today’s struggle for call center companies is to maintain employees’ productivity while working at home. How can you keep your calls from your customers, especially for call center companies?
JNA Dialer to the rescue. When using the virtual dialer, you can simply log in to the system anywhere you prefer to work. Cloud-based dialer creates a virtual call center that generally cuts operational and training costs. All you need is a computer or laptop and an internet connection. An agent can simply select any phone number on your list to make a call. You can receive and make a call anywhere you wanted to work.
Learn More: Make Contact Strategy Smarter with JNA Dialer System
You can log in wirelessly to access customers’ information. Cloud-based also supports messaging in real-time built in the system.
A supervisor can also able to monitors agent activities, status, performance, and calls through the system from anywhere. Check real-time reporting, calls, leads and closed deals. Recorded training will be stored in the system for review and monitoring purposes.
A Cloud-based dialer makes a difference. It will reduce your call center cost, increase agents’ productivity, and sense of work satisfaction. No matter where your agent is located, you can establish a productive and effective remote call center using an autodialer.
Benefits of Auto Dialer for Small Businesses
Auto Dialer (VoIP) is remarkably lower in operational cost compared to traditional phone lines. Video conferencing is one example, employees don’t need to attend fieldwork and travel back to the office for a meeting or to discuss information with co-workers. It significantly cut the cost of travel expenses via the plane or by land.
Auto Dialer doubles productivity. You can assign phone numbers to ring multiple devices prior to establishing a voicemail. It will reduce the probability of customers’ and employees’ phone tag experience.
Also, Read: Make Contact Strategy Smarter with JNA Dialer System
You can use Auto Dailer anywhere. As long as you have internet access, you can use it anywhere you go. It will enable you to receive and make a call from multiple devices whenever you are. Portability!
VoIP has regulated encryption protocol making it way more secure than traditional phone telephone lines. Making more data and call secure is a must for a business.
Also. Read: Cloud-Based Dialer Benefits During Covid-19 Pandemic
Auto Dialer can record calls, this will allow employees and co-workers to playback important conversations. It will also allow you to access call logs from your day-to-day operations.
Modern VoIP has progressed in recent years. With VoIP, callers cant even identify whether you are using an autodialer or traditional phone lines. In terms of call quality, VoIP has much better compared to the traditional phone system.
Also, Read: Exceptional Customer Service can Boost E-commerce Business [Infographic]
A simple FAQ about your business can be a program using Auto Dialer. Instead of answering repetitive questions, you can set automated assistance for your callers after office our or holidays. Providing customer service 24/7 can’t be done using regular phones especially if you have closing hours.
JNA Dialer System
JNA Dialer System offers thorough business solutions to improve operations and revenues. Contact us today to set up a consultation. Learn more about JNA Dialer System
Call us today at (844) 377-8487 to learn more about VoIP for your business
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